QIeff

ASSESSMENT OF EFFECTIVENESS LEVEL IN NON-TECHNICAL QUALITY IMPROVEMENT MODEL

Please select all criteria rank of improvement according to your project progress

Category	Item	Important rank
1) Leadership	1.1 Organizational leadership	4- Important
1) Leadership	1.2 Social responsibility	3- Neutral
2) Customer focus	2.1 Customer and market knowledge	2- Not Important
	2.2 Customer experience	2- Not Important
	2.3 Customer satisfaction	1- Not Very Important
3) Strategy	3.1 Strategic development	2- Not Important
3) Strategy	3.2 Strategic deployment	3- Neutral
4) People	4.1 Work system	2- Not Important
	4.2 Employee education,training and development	1- Not Very Important
	4.3 Employee well-being and satisfaction	1- Not Very Important
5) Process	5.1 Innovation capabilities	1- Not Very Important
	5.2 Process management	1- Not Very Important
	5.3 Supplier and partner management	1- Not Very Important
6) Measurement, analysis and knowledge management	6.1 Measure and analysis of organizational performance	3- Neutral
6) Measurement, analysis and knowledge management	6.2 Information and knowledge management	3- Neutral
7) Results	7.1 Customer result	5- Very Important
	7.2 Financial and market result	5- Very Important
	7.3 People result	5- Very Important
	7.4 Operational result	5- Very Important

Summary

Colour Indicator	Explanation
	Quality Improvement implemented is 100% effective
	Quality Improvement implemented is more than 100% effective (Over focused)
	Quality Improvement implemented is less than 100% effective (Unfocused)

After completing the evaluation, the green indicator shows that Quality Improvement made, achieve 100% effectiveness.
User must give more attention and take immediate action for the criteria of yellow colour indicator.
Lastly, do not over focused on the criteria that get red colour in this evaluation.